This website, www.gemhubco.com, and the GEMHUB & CO. brand are operated by Hamlet Global Trading FZCO, a free-zone company registered in the United Arab Emirates with its principal office at IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. By accessing this site or placing an order, you agree to these Terms.

All transactions are processed exclusively in UAE Dirhams (AED). GemHub & Co. exclusively accepts orders and processes payments for delivery within the United Arab Emirates.

1. Eligibility

You must be at least 18 years old to place an order.

2. Products, Pricing & Availability

• All prices are shown and charged in UAE Dirham (AED). Prices are subject to change without notice.
• Colors and finishes may appear slightly different on different screens.
• We reserve the right to correct typographical errors and refuse, cancel, or limit orders.
• If an item is unavailable after order, we'll notify you and offer a substitute or full refund.

3. Orders & Acceptance

Your order is an offer to purchase. A binding contract is formed only when we dispatch your order and send shipping confirmation.

4. Payment

Payments are processed securely by Stripe. We accept major cards (Visa, Mastercard, American Express). Your card statement will show "Hamlet Global Trading FZCO". We do not store full card numbers.

5. Shipping & Returns

Shipping is governed by our Shipping Policy. Returns are governed by our Refund & Returns Policy. Both are incorporated by reference.

6. Custom & Made-to-Order Pieces

We are a direct manufacturer. Pieces can be made to order in 10k / 14k / 18k gold, 925 sterling silver, or platinum. Standard made-to-order pieces are eligible for our 30-day return and exchange policy (see our Refund & Returns Policy). Only highly personalised or bespoke items — such as custom engraving or non-standard, made-to-your-specification designs — are final sale, except in cases of manufacturing defect or our error.

7. Intellectual Property

All content on this website is owned by Hamlet Global Trading FZCO or its licensors. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.

8. Acceptable Use

• Use the website only for lawful purposes.
• Do not attempt unauthorized access to any portion of the site.
• Do not submit fraudulent information when placing orders.
• Do not use bots, scrapers, or automated harvesters.
• Do not resell our products commercially without authorization.

9. Disclaimers & Limitation of Liability

The website and our products are provided "as is" without warranties of any kind, except those that cannot be excluded by law. To the maximum extent permitted by law, our total aggregate liability arising out of any single transaction shall not exceed the amount paid by you for that transaction.

10. Governing Law & Disputes

These Terms are governed by the laws of the United Arab Emirates. Any dispute will be resolved in the competent courts of Dubai, UAE.

If you are a consumer, you retain all rights and remedies available to you under any applicable mandatory consumer-protection law.

11. Changes to These Terms

We may update these Terms from time to time. Updated Terms are posted on this page with a revised "Last updated" date. Your continued use of the site after a change constitutes acceptance.