Shipping policy

Shipping Policy — UAE Shipping Only

We exclusively ship to addresses within the United Arab Emirates (UAE). Every GemHub & Co. piece is crafted with care and delivered securely and fully insured. All orders are processed and billed in UAE Dirham (AED).

How Long Will My Order Take?

Most GemHub & Co. pieces are made to order and crafted specifically for you. Here is the realistic end-to-end timeline for an order shipped to a UAE address:

  • Crafting & quality check — 5 to 6 working days. Your piece is produced by our artisans and inspected by our QA team before it leaves us.
  • Delivery within the UAE — 1 to 2 business days. Once dispatched, your order is delivered to your UAE address via a fully insured premium courier.
  • Total estimated time — approximately 6 to 8 business days. This covers 5–6 days crafting plus 1–2 days local UAE delivery.

    Standard orders ship in 6–8 business days (2–4 days production + 2–4 days transit). Custom / made-to-order pieces: 7–14 business days.

A small number of items held in ready stock may dispatch faster. If a piece requires longer production, we will tell you before you order or as soon as we know.

Shipping Details

  • Free UAE Shipping — complimentary, fully insured delivery on all orders to United Arab Emirates addresses.
  • Secure, Discreet Packaging — every order ships in discreet, fully insured packaging via a reputable UAE premium courier.
  • Signature on Delivery — for security, high-value shipments require an adult signature. Please ensure an authorised adult is available at the delivery address.

Order Tracking

  • Every order is tracked. A tracking number is issued for every shipment.
  • Real-time updates. A tracking link is emailed to you once your order is dispatched.
  • Need help? Email care@gemhubco.com with your order number and we’ll assist.

Delivery Area

GemHub & Co. ships exclusively to addresses within the United Arab Emirates. We do not offer shipping outside the UAE at this time.

Here to Help

Hamlet Global Trading FZCO (trading as GemHub & Co.)
IFZA Business Park, Building A1, Dubai, United Arab Emirates
Email: care@gemhubco.com
Phone: +971 555626108

Thank you for choosing GemHub & Co. — Crafted with care, delivered with trust.